Automation, machine learning, machine vision, and natural language processing are all hot for corporations around the world. Does it mean a replacement of jobs by machine?
Even we are data scientists, but we don’t want to see our solution is just a replacement of job. These AI solutions should be supplementary to free up employee to do something else. To take an example, a local bank in HK is using a ChatBot to alleviate the workload of customer service. Customer service officers are focused on more customer centric services rather than general queries. It is improving user experience without cutting head-count with limited investment in AI.
Let’s take a look on the article by the Editorial Team of InsideBigData.com.
They have a number of info-graph to explain their idea.